About us Hello, and welcome to Rockimals.com - your one stop destination to find the perfect rocking toy! A "rockimal" is your child's favorite toy creatively blended with the traditional rocking horse. We've found all the wonderful rocking toys and made them available in one place. We also carry some really great Standing Rideable Animals.Rockimals.com is an internet-based store only and do not have a physical storefront. Our warehouse is not set up to allow customers to visit. We are an authorized dealer for every product we carry but we are not the manufacturer of any of these products and we assume no liability for incidents of personal injury. Rockimals.com has been online since February 2004 and we have many, many loyal customers for a reason -- we care about our customers and we know how important it is that your special gift for your son, daughter, grandchild, niece, nephew, or that newborn baby arrives on time. We strive not only to meet your expectations, but to exceed them! Contact us
Please be sure to check our frequently asked questions, as you may find your answer there. The best way to contact us is via email us, which is checked throughout the day, evenings, and weekends. We do our best to answer every email with 48 hours.
Corporate Office Mailing Address:
Casam LLC
6210 Greenwich Dr.
Tampa, FL 33647
contact us
Shipping
Our shipping charges are based on your order subtotal. At this time, we only ship within the contiguous U.S. We apologize, but we cannot ship to PO Boxes or APO addresses. Please note that we ship from various warehouses around the country. | Order Amount: | Shipping Charge: | | up to $50.00 | $8.95 | | $50.01-$100.00 | $14.95 | | $100.01-$200.00 | $16.95 | | $200.01-$300.00 | $24.95 | | $300.01-$350.00 | $29.95 | | $350.01-$400.00 | $34.95 | | $400.01or more | 10% of subtotal |
Ground shipping takes from 1-6 business days to reach the destination. We ship from various warehouses across the U.S. Please factor this in after the time specified for order processing. Most of our toys ship Oversize 2, as they are large and heavy. We do not offer express shipping. Orders usually leave our warehouses within 2-3 business days, unless otherwise indicated in product description. Custom or hand painted may take up to six weeks. Hand carved rocking horses and carousel horses may take up to 8 weeks, so please order early! CUSTOM ORDERS
Custom orders are made specifically for you by the artisan, and your credit card will be charged at the time you place your order. Custom orders are non-refundable, unless defective or damaged.
Payment options
We accept Visa, MasterCard, Discover and American Express. You may also send a check or money order or pay via PayPal. Backorders
If a popular item has sold out, we will sometimes accept backorders as a courtesy to our customers. Your credit card will not be charged until the item is preparing to ship, but this reserves the item for you. The estimated date of arrival specified on the item description is an estimate and often changes, as we are usually waiting for product to arrive from overseas. Please check back periodically to see if the date changed. We have the right to cancel backorders that are approaching or exceeding 90 days. You may cancel your backorder at anytime before shipping with no penalty. If your credit card expires before the item arrives, your backorder will be voided and you will need to re-order. If you use PayPal, you will be charged at the time of ordering. TAX
Only purchases shipped to a Florida address will be charged 7% sales tax.
| 
